Access to phone support for assistance with installation, setup, and product troubleshooting requires a valid support code.
AIR Music Technology provides complimentary support codes for select products upon registration.
Additional support codes can also be purchased via our web store.
A support code is not required for registration help, or authorization assistance.
Search our Knowledgebase - You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our Knowledgebase.
Download the product manual - Make sure to familiarize yourself with the product and any functions or operations described in the manual. Product manuals are available for download from each product's dedicated page on our website.
Install any available updates - Software update installers are available for download from each product's dedicated page on our website. Be sure to install the latest updates for your product (if applicable).
Community support - Visit our AIR Music Technology community forums where you can ask online questions and exchange ideas and information with other customers.
When calling for help using a product, have the computer where AIR software is installed with you, turned on and be prepared to answer questions from our support team.