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Product Information

Note: the following AIR products are distributed and supported by Avid: Hybrid, Pro Tools Instrument Expansion Pack, Renovator, Strike, Structure, Transfuser, Velvet, Hybrid, and Xpand. For support on these products, click here.

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Contact Us By Phone

For general questions and feedback please click here.

USA & Canada
401-658-5771 
Monday - Friday 8:30AM - 6:30PM EST

Germany
+49-2154-81299-20
Monday - Friday 9:00AM - 5:00PM CET

UK
44(0)1252-896040 
Monday - Friday 8:30AM - 6:30PM EST

Brazil
+5511 - 3222-6656 
Monday - Friday 9:00AM - 6:00PM BRT

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+81 3 6277 2231
 Monday - Friday 9:30AM - 4:30PM JST

Before You Call

Access to phone support for assistance with installation, setup, and product troubleshooting requires a valid support code. AIR Music Technology provides complimentary support codes for select products upon registration. Additional support codes can also be purchased via our web store.

A support code is not required for registration help, or authorization assistance.

Search our Knowledgebase - You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our Knowledgebase.

Download the product manual - Make sure to familiarize yourself with the product and any functions or operations described in the manual. Product manuals are available for download from each product's dedicated page on our website.

Install any available updates - Software update installers are available for download from each product's dedicated page on our website. Be sure to install the latest updates for your product (if applicable).

Community support - Visit our AIR Music Technology community forums where you can ask online questions and exchange ideas and information with other customers.

When calling for help using a product, have the computer where AIR software is installed with you, turned on and be prepared to answer questions from our support team.